Do Scentsy Warmers have a warranty?

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warrantyDo you have a Scentsy Warranty issue? Do you have a problem with anything you bought from Scentsy? Don’t worry. Scentsy has a Lifetime Replacement Warranty AND a 30-Day Satisfaction Guarantee.

All products come with a Lifetime Replacement Warranty for manufacturer’s defects. If you do have one of our products that have a Defect or an electrical problem you may return with no limits on time for a replacement.

Scentsy also has a 30-Day Satisfaction Guarantee which states that if a customer is dissatisfied with any Scentsy Family product, the customer may return the product to the Consultant within 30 days of purchase for an exchange or replacement.

If an item arrives damaged in shipping from Scentsy directly, let us know as soon as possible so a replacement can be issued.

If you have any problem with electrical issues or maybe you have a cracked Scentsy Dish? We can help.

Contact Us if you have any issues.


  • Susan Ainsworth

    I have a sentsy warmer I received as a gift approx 5 years ago and use it all the time but it has stopped working I have replaced the bulb and still no power I see you have a life time warranty I live in Milton Ontario Canada can you please advise what I can do thank you

    • Admin

      Hi Susan,
      We have a LIFETIME WARRANTY against the electrical system. Your Consultant you purchased it from, if not us, can help you get this taken care of. If the warmer you have is no longer available you get to choose one in the same price range of what our current stock is.

  • Marie Sherred

    I just received a gift from my friend who won a scentsy warmer but is allergic to the scents. The glass portion that holds the wax is completely broken and I’m wondering if there are replacements as I’m unable to use it without that piece.

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